HOCHoben-carefree package
Do you want to be able to cancel free of charge up to 3 days before arrival?
With the HOCHoben carefree package, you're on the safe side!
What is the HOCHoben Carefree Package?
For an additional fee, you as a guest will be entitled to withdraw from the booking up to 3 days before arrival - without giving any reasons. Early departure is not included.
The cost of your HOCHoben carefree package is as follows:
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Pitches/Tents EUR 5.00
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Chalets/Mobile homes EUR 25.00
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The costs are per unit per night and are not refundable
How can you complete the HOCHoben Carefree Package?
When booking online, you can add the HOCHoben carefree package as an add-on. The costs incurred are shown separately in the total amount before booking is completed. For telephone and/or written bookings, please ask our staff for the HOCHoben carefree package. The non-refundable prepayment amount is excluded.
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When does the HOCHoben carefree package start/end?
It starts with receipt of the booking confirmation and ends 3 days before arrival at midnight.
How can you cancel?
Only written cancellations (by e-mail or letter) can be accepted. If you have any questions or further information, please do not hesitate to contact us.
Adjusted cancellations
due to COVID-19:
In the event of border closures, hotel and camping closures imposed by the authorities or a new lockdown by the government, we offer you the following alternatives as a guest:
You book your holiday with us for a different period of time. In this case, the deposit would stay with us and be used for the newly booked holiday. Of course, you can take your time choosing your new date - it is acceptable to only giving us the new desired date after a few months.
You cancel your holiday with us free of charge. In this case, we will of course refund the deposit paid to you immediately. For this we need your account details (IBAN and BIC). In case of border closures by the government during your holiday, you can of course leave at any time and the remaining booked days will be cancelled free of charge.
Should the travel-restrictive measures be lifted, the regular cancellation conditions will apply as set out in the General Terms and Conditions.
Special cover for COVID-19
Europäische Reiseversicherung:
If you cannot go on your well-deserved holiday because you are ill yourself, have tested positive for COVID or have to be quarantined because of a relative in the common household?
For this purpose, we recommend the hotel cancellation insurance from the European Travel Insurance. The special cover for Corona despite pandemic and at no extra charge can be found here in detail
(https://service.europaeische.at/doc/de/Information-Hotellerie-Oesterreich.pdf).
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Apart from the special cover "Corona despite pandemic" this insurance can offer you even more.
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Here you will find all the information about the hotel cancellation PLUS
(https://service.europaeische.at/doc/de/Gesamtinformation_HotelstornoPlus-HOSPL_2012-DE-001.pdf)
Here is all the information about the hotel cancellation PREMIUM.
(https://service.europaeische.at/doc/de/Gesamtinformation_HotelstornoPremium-HOSPR_2012-DE-001.pdf)
Of course, the special cover "Corona despite pandemic" is included in both insurances.
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In case of a booking, you will find a link in your booking confirmation through which you can take out the insurance yourself, easily, quickly and online. Of course, you can also take out the insurance immediately here:
https://start.europaeische.at/hsp?AGN=510751
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We are also happy to take care of this process for you! Simply transfer the premium for the respective hotel cancellation insurance (plus or premium) to our account with the deposit due – that's all! All the necessary information can then of course be found in detail in your booking confirmation.
